Job TitleThis job plays a critical role representing the customer's voice throughout the product development lifecycle.Job DescriptionThe incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the "why" behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer's problems, drive business value, and produce desired outcomes. Will be responsible to define the product's fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision.
The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.Essential ResponsibilitiesServes as the point of contact for assigned digital products both internally and externally.Collects quantitative product data and metrics through market research. Synthesizes customer research.Gathers product requirements and aligns them with business goals.Coordinates with stakeholders to achieve product vision.Works on developing high-level product strategy and direction.Leverages inventory of existing digital capabilities to inform approaches for product solutions.Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.
Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.Serve as accountable owner for the digital products/tools as assigned.Coordinate with other Product Managers to ensure cross-product alignment.Collaborates with other Digital Product Managers.Other duties as assigned or requested.EducationRequiredBachelor's Degree in Business, Science, Technology, Design, Healthcare or related fieldSubstitutions6 years of related and progressive experience in lieu of Bachelor's degreeExperienceRequired2 years in a Business or Technical Analysis, or Digital Product Management rolePreferred2 years in the Healthcare IndustrySkillsWritten, interpersonal, communication, and presentation skillsDemonstrated ability to work with supervision with a high degree of organization and attention to detail and managetasks, assignments, deadlines, and produce resultsAbility to learn quicklySuccessfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimizationLeads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactionsConflict ManagementPhysical, Mental Demands and Working ConditionsPosition TypeOffice-basedTeaches / trains others regularlyFrequentlyTravel regularly from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyPay Range Minimum:$72,700.00Pay Range Maximum:$116,600.00Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at