Associate Dean - Student Services

Student Services Department, Malcolm X College

The Student Services Department serves as a network of student-centered support and resources, providing a nurturing, holistic, and inclusive environment where students have access to a broad range of support services, are provided opportunities for campus engagement, and are linked to resources for their academic and personal development.

Reporting to the Vice President - Student Affairs, the Associate Dean of Student Services assists in managing the college’s Student Services Department, providing administrative direction and leadership for student-support operations within assigned areas. Develops and implements student engagement, retention, and success efforts; supervises staff and oversees the effective delivery of student services; and fosters an empowering learning environment for students.

As an educational administrator, the Associate Dean works collaboratively with academic leadership to create a culture of student success; provide students with the knowledge, resources, and support needed to achieve their academic, career and life goals; and contribute to the college’s goals of access, retention, completion, and success.

ESSENTIAL DUTIES

Administration

• Assists the Dean in managing the Student Services Department. Works with key staff to develop performance goals and objectives; implement programs and the delivery of student support services; evaluate operational effectiveness; and effect changes for continuous improvement.
• Supervises staff accountable for the oversight of assigned programs and functional areas such as: Advising, Registration, Testing Services, New Student Orientation, Student Activities; Transfer Resource Center; ACCESS Center, Veterans Services, Wellness Center, Athletics Department and other departments/programs identified by the college.
• Assists in developing policies, procedures and interventions that promote student success practices; works to integrate the functions of the Student Services Department in a manner that is responsive to student needs, campus life, and the community.
• Assists in the annual budget preparations and overseeing the department’s budget and fiscal resources. Participates in preparing grant proposals for project funding as required.
• Monitors budget expenditures and approves purchase requisitions and related expenditures.
• Participates in the interviewing and selection of management and professional staff in coordination with Human Resources. Enforces personnel policies and procedures.

Student Services Operations

• Works to establish and implement processes and enforces policies related to areas such as: Title IX, student conduct, and Supportive Intervention Team (SIT) committees.
• Implements student-focused initiatives and special projects, organizing campus teams to effectively execute programs and provide student support services.
• Assists in the administration of college’s judicial affairs as outlined by CCC’s Academic and Student Policy Manual.
• Provides supports to key college administrators in the implementation of the college’s Strategic Enrollment Plan.
• Assists in implementing plans for student registration each semester, working with key staff to ensure efficiency of operations during peak registration periods and a seamless registration process for students.
• As directed, oversees the preparation of various program assessment reports; prepares reports detailing division activities; and ensures the preparation and submission of federal and state compliance reports.
• Serves on various college level and district level committees focused on initiatives to increase student access and success and/or campus priorities and goals.
• Performs other duties as required.

QUALIFICATIONS

• A Master's degree from an accredited college or university in Student Services, Student Personnel Administration, Higher Education Administration, or a related field.
• Three years of administrative experience in student services administration, preferably at a community college.
• Experience motivating, mentoring, coaching, and developing departmental staff as appropriate with sound supportive leadership and supervisory skills.
• Experience with the financial oversight of significant budgets and resources.
• Evidence of participation in development/implementation of programs or activities designed to support student enrollment and retention and/or drive student success and engagement.
• Demonstrated commitment to student success, diversity and inclusion, service excellence, innovation, and collaboration.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational, planning, and time management skills.
• Strong analytical and decision-making skills.
• Ability to handle all situations with solid clinical judgment, tact, and diplomacy.
• Demonstrated commitment to diversity and multiculturalism in one’s work.
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).

Salary: $92,866 - $95,000 per year

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Benefits: Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement and Public Service Loan Forgiveness. For a more detailed overview of benefits please visit our benefits page.