Driving the adoption and effective utilization of Mimecast products, the full-time Associate Customer Value Manager will manage a high-volume portfolio of SMB and Mid Market customers in a hybrid role based in Lexington, MA, ensuring customers achieve their security outcomes through proactive engagement and tailored guidance. Key responsibilities Drive product adoption by translating capabilities into customer-specific use cases and measurable outcomes Monitor customer health data to identify risks and coordinate appropriate responses to enhance product utilization Lead structured value reviews to assess customer progress and deepen value through strategic next steps Required qualifications Relevant experience in a customer-facing role such as customer success, account management, or technical support Technical aptitude with familiarity in security or SaaS technology Confidence in interpreting usage metrics and translating data into actionable insights Strong organization and time management skills to effectively prioritize tasks across a high-volume portfolio Exposure to email security, cybersecurity, or SaaS concepts is advantageous
Associate Customer Value Manager in workfromhome at Unknown Company
This position is listed as full time and hybrid.