Associate Customer Success Manager

Associate Customer Success ManagerSales | Salt Lake City, United StatesWorking at AtlassianBehind every great human achievement, there is a team.From medicine and space travel, to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software.Our mission is to help unleash the potential of every team through open work.As a CSM, you will be partnering with DX's customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company.Job DutiesBecome a product expert and a master of our customer success processOwn the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewalCreate and maintain a customer success plan, tracking success initiativesMeet targets for net renewal and customer expansion, accurately forecast renewals and track their progressIdentify and resolve potential renewal challenges to ensure a high renewal rateEstablish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflowsArrange and conduct Executive and C-level services-related discussions according to the account strategyDiscover opportunities for expansion and growth within accounts by identifying potential use cases where DX can supportCollaborate closely with all functions of the business to ensure our customers are successfulProactively track and report key account metrics to measure success and identify areas for improvementAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs.

We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.This role may also be eligible for benefits, bonuses, commissions, and equity.In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $90,000 - $117,500Zone B: $81,000 - $105,750Zone C: $74,700 - $97,525Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.

Our offerings include health and wellbeing resources, paid volunteer days, and so much more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh