To support the Customer Success Team, the full-time Associate Customer Success Manager will manage the full customer lifecycle, including onboarding, adoption, training, and renewal, while working remotely and ensuring user satisfaction across North America. Key responsibilities Own and manage the full customer lifecycle, ensuring customer satisfaction and success Build strong relationships with customers and identify opportunities for upsell and cross-sell Collaborate with internal teams to resolve customer issues and collect feedback for product improvement Required qualifications 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech Strong technical aptitude with willingness to learn tools like OpenCTI or OpenBAS Experience with CRM/CSM tools and customer journey tracking Familiarity with the cybersecurity sector and threat intelligence Fluency in French and English