Associate Customer Operations Manager

To support a growing customer experience, the full-time Associate Customer Operations Manager will manage operational tasks related to data operations, user acceptance testing, and quality assurance while working remotely. Key responsibilities Support customer data operations, including file feeds and eligibility changes, while resolving issues related to SFTP and data partner changes Execute user acceptance testing and quality assurance for product launches and updates, documenting results and driving issue resolution Maintain accurate customer configuration documentation and coordinate with cross-functional teams to ensure timely updates and communication Required qualifications Approximately 2+ years of experience in operations, project coordination, or technical support, with demonstrated independence and impact Strong attention to detail and proficiency in working with structured data and operational systems Proven problem-solving skills, including the ability to investigate discrepancies and escalate issues effectively Ability to manage multiple priorities and collaborate across teams while meeting deadlines Demonstrated proactive use of AI tools to enhance efficiency and a willingness to learn new systems quickly