Associate Commercial Lines Account Manager

Associate Commercial Lines Account ManagerWA Group is seeking an Associate Commercial Lines Account Manager to support our Commercial Lines team in delivering exceptional service to our clients. This role assists with day-to-day account servicing, policy processing, and renewal support while building foundational knowledge in the insurance industry. This is a great opportunity for someone who is detail-oriented, collaborative, and eager to grow their career.At WA Group, we are a leading provider in the insurance industry.

As a trusted and established company, we are committed to delivering exceptional service and tailored solutions to our clients. We are currently seeking a Commercial Lines Account Manager who will play a pivotal role in facilitating our clients' insurance needs and furthering our success in the market.Why work for WA?Established and growing 100 year plus company with family feel.100% employee owned – ESOP program!Comprehensive benefits-401K, ESOP, Health, Paid Time Off, Volunteer Time Off and MORE!!!Key ResponsibilitiesProvide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or ExecutiveRespond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional mannerAssist with preparing client communications, renewal summaries, and proposalsProcess policy changes including endorsements, cancellations, reinstatements, and auditsReview policy documents for accuracy and maintain organized client records in the agency management systemIssue certificates of insurance, auto ID cards, and evidence of coverageSupport renewal workflow by gathering exposure information and tracking deadlinesAssist with marketing submissions to carriers and preparation of renewal comparisonsCommunicate with carrier underwriters and service teams to support account needsMaintain accurate data and documentation in compliance with agency and regulatory standardsAssist with billing questions, premium audits, and resolving discrepanciesFollow established workflows and prioritize tasks to meet service expectationsCollaborate with Account Managers, Producers, and internal teams to support client needsDeliver responsive, professional communication to support a positive client experienceParticipate in training, team meetings, and continuous improvement effortsRequirementsAbility to manage multiple tasks and meet deadlines in a fast-paced environmentStrong organizational skills and attention to detailCommitment to providing excellent customer serviceAbility to work collaboratively in a team settingWillingness to learn insurance coverages, systems, and processesAbility to obtain and maintain required licensing, if not already licensedQualifications and SkillsPrior experience in insurance, customer service, or an administrative role preferredProperty and Casualty license preferred or willingness to obtainStrong written and verbal communication skillsProficiency with Microsoft Office and ability to learn agency management systems such as Applied EpicProblem-solving skills and a proactive approach to supporting client needsExperienceWA Group welcomes candidates with varying levels of experience for this position, including entry-level, mid-level, and senior professionals. Previous experience in commercial lines account management or related roles is highly desirable.

Familiarity with insurance software systems, such as Applied Epic or AMS360, is a plus.Professional Development• Work toward insurance designations and licensing (if not already obtained)• Develop knowledge of coverage forms, industries, and carrier appetites• Stay current on agency procedures, technology, and compliance requirementsCompany Culture and BenefitsAt WA Group, we foster a collaborative and inclusive work environment. Our team is driven by a shared commitment to excellence, integrity, and putting our clients first. We offer competitive compensation packages, including a comprehensive benefits package, opportunities for professional growth, and a supportive work-life balance.Equal Opportunity StatementWA Group is an equal opportunity employer.

We value diversity and are committed to creating an inclusive workplace that welcomes and embraces people of all backgrounds.