Associate Collector

The anticipated hourly range for this position is $19 – $20 per hour.

Position Summary

The representative is responsible for servicing the needs of our customers by accurately billing customer accounts, ensuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow up with payers to facilitate uninterrupted cash flow.

Essential Tasks

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Skilled in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes.
• Documents activities in ERP system in an efficient, accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or on paper.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.