Associate Client Service Manager (Fully Remote)

• Support day-to-day management of contracted IT services for key accounts.
• Ensure delivery meets SLAs, quality standards, and customer expectations.

Key Responsibilities:

• Monitor service performance, assist with reporting and service credit calculations.
• Support transitions, governance, and continuous improvement initiatives.
• Coordinate escalations and deputize for senior leadership when needed.

Requirements:

• 8-10 years in IT client service management, ITIL V3 certified.
• Strong Power BI, advanced Office, and SIAM exposure preferred.

Partner Company

Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.