Associate Account Director

Focusing on customer engagement and renewal health across SMB accounts, the full-time remote Associate Account Director will manage GRR and NRR targets, identify growth opportunities, and collaborate with a Customer Success Specialist on account health and product adoption. Key responsibilities Own GRR and NRR goals for a high-volume set of existing SMB accounts Manage a high-volume expansion pipeline, ensuring accurate forecasting and documentation in CRM Engage customers in renewal and growth conversations, surfacing expansion opportunities as they arise Required qualifications 1-3+ years of experience in SMB account management or expansion sales within a SaaS or B2B environment Proven track record of leading and closing renewals, upsell, and cross-sell opportunities Highly organized with the ability to manage a large account portfolio effectively Experience working cross-functionally in a team-based account model Analytical and data-driven, with the ability to identify trends and actionable insights