Assistant Vice President of Portfolio Operations

Assistant Vice President of Portfolio Operations

Volunteers of America-Greater New York (VOAGNY) is an established and highly impactful provider of housing and human services, operating one of the region's most diverse and rapidly expanding real estate portfolios.

We are seeking a senior‑level facilities and construction management executive who can lead with operational rigor, strategic insight, and a commitment to excellence across a complex, high‑stakes portfolio.

A cover letter must be submitted along with the resume for consideration.

Key Responsibilities

Property & Portfolio Operations

• Oversee building systems, preventive maintenance, work orders, unit turnover, emergency response, and maintenance staffing.
• Ensure facilities are safe, clean, efficient, and aligned with trauma‑informed and resident‑centered design principles.

Capital Planning & Funding

• Identify capital needs and develop scopes of work across the portfolio.
• Secure funding from City, State, philanthropic, and other partners through strong proposals and presentations.
• Prioritize capital projects based on physical need, regulatory requirements, and resident/staff experience.

Construction Management

• Lead large‑scale rehabilitation, new construction, and capital improvement projects from scoping through procurement, design, construction, and closeout.
• Manage architects, engineers, contractors, lenders, and other consultants to ensure quality and timely delivery.

Operational & Financial Leadership

• Develop and manage annual operating budgets and capital plans.
• Implement cost‑saving measures, enforce purchasing policies, and monitor financial performance.
• Leverage technology—including building management systems and work‑order platforms—to increase efficiency and transparency.

Sustainability & Energy Management

• Advance energy efficiency and sustainability initiatives across the portfolio.
• Incorporate sustainable design and energy‑efficient systems into new construction and rehabilitation projects.

Team Leadership

• Support the professional development of directors, property managers, and maintenance teams.
• Foster accountability, high performance, and a culture aligned with VOA GNY's values of compassion, excellence, and service.

Compliance & External Relations

• Ensure compliance with all local, state, and federal regulations, including safety, building codes, and environmental standards.
• Serve as a key liaison to regulatory agencies and external partners.

Cross‑Department Collaboration

• Work closely with peer AVPs and senior leaders to ensure seamless workflow and alignment with agency strategy.

Minimum Qualifications

• Bachelor's degree required; Master's degree in real estate, construction management, architecture, urban planning, public administration, business, or related field strongly preferred.
• At least 10 years of full‑time professional property management and construction management experience.
• Certifications in property management, construction management, sustainability, or related fields strongly preferred.
• Comprehensive understanding of local and federal housing regulations.
• Experience with homeless services, behavioral health, substance use, or intimate partner violence programs is a plus.
• Exceptional communication skills with the ability to convey complex concepts clearly and persuasively.
• Strong stakeholder management and the ability to maintain positive relationships across diverse groups.
• Proven ability to manage multiple complex projects under tight deadlines.

Supervisory Structure

This position directly supervises:

• Two Senior Directors of Facilities and Construction Management
• Two Expeditors
• A broader team of property managers and maintenance personnel

Work Environment

Hybrid schedule with two remote days per week. Regular presence at program sites, construction projects, and offices is expected based on operational needs.

Why This Role Matters

At VOAGNY, facilities are more than buildings—they are the foundation of safety, stability, and dignity for the people we serve. The AVP of Facilities Management plays a critical role in ensuring that every space reflects our values and supports our mission.

If you are a seasoned property or construction management executive who wants to use your expertise to create environments where people can rebuild their lives, we invite you to join us.

Exceptional Benefits

VOA GNY offers a comprehensive and competitive benefits package, including Medical, Dental, and Vision coverage; Prescription benefits; Life Insurance; a Retirement Plan; Tuition Reimbursement; generous Paid Time Off (including a paid birthday holiday); and much more.

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!