Responsibilities
- Provide leadership and direction to a medium-sized team of employees
- Ensure adherence to business controls and mitigate risk
- Manage teams and pipeline for optimal client experience
- Review loans to ensure credit conditions are met and assist clients through the process
- Evaluate performance and direct daily tasks of loan processing specialists
- Guide team to meet production goals while ensuring service, quality and integrity
- Take ownership of MCAs, CAPS and Action Plans
- Assist processors with complex transactions and escalated client complaints
- Collaborate with site management on operational issues and initiatives
- Lead meetings on operational actions
Requirements
- 5-8 years of relevant experience
- Mortgage industry experience including investor guidelines and industry knowledge
- Strong sense of urgency with an ability to work in a team environment
- Ability to work across business lines taking a big picture approach
- Advance computer skills
- Excellent leadership skills required
- Must be able to maintain a high degree of accuracy while being detail oriented
- Excellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills
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