Assistant to the General Manager – Hostel Operations

Assistant To The General ManagerThis is a hands-on operational role at the center of a busy San Francisco hostel where no two days are the same and attention to detail really matters.We cater to international travelers from around the world. Our property is a mix of mostly private rooms along with co-ed and female dorms, and we focus on providing a clean, welcoming, and well-run experience while staying accessible and budget-conscious.We are looking for an assistant to the general manager who is highly organized, extremely detail-oriented, professional with guests, and capable of helping take day-to-day operational and administrative responsibilities off management's plate. This is not just a front desk role.

We are looking for someone dependable, sharp, proactive, and comfortable handling real operational responsibility in a demanding hospitality environment.The right candidate communicates professionally at all times, stays calm under pressure, solves problems independently, and understands how to balance guest experience with operational efficiency.ResponsibilitiesSupport the general manager with daily hostel operations and administrative tasksAssist with staff communication, scheduling coordination, and accountabilityHelp oversee front desk operations and guest experienceRespond to guest concerns professionally and calmlyEnsure staff are following operational procedures and standardsMonitor reservations, occupancy, room readiness, and daily operational flowCoordinate with housekeeping and maintenance teamsHelp maintain organization, documentation, reports, and SOPsAssist with onboarding and training staff as neededStep in operationally during busy periods and help problem-solve in real timeQualificationsPrevious hospitality experience requiredHostel experience strongly preferredStrong communication and guest service skillsExtremely detail-oriented and organizedAble to multitask and prioritize effectively in a fast-paced environmentComfortable handling operational issues independentlyProfessional, dependable, and accountableExperience with Mews PMS is strongly preferredComfortable working with international travelers and multicultural teamsSchedule ExpectationsFull-timeFlexible availability requiredMust be available weekends and holidays as neededSchedule may include mornings, evenings, and occasional overnight operational supportWhat we're looking forThis role is a good fit for someone who genuinely enjoys hospitality work, pays attention to the small details, and can help keep things running smoothly without needing constant direction. We value people who are reliable, communicate well, and take pride in doing things properly.If you're organized, proactive, guest-focused, and comfortable working in a busy hostel environment, we'd love to hear from you.