Assistant Store Manager

Overview

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Base pay range

$15.50/hr - $21.50/hr

Compensation The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is up to date.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified selections.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges in an efficient and friendly manner; issue refunds accurately using correct payment methods; stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate/Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies, including posted work schedules and approved deviations; clock in/out accordingly.
• Perform all store opening/closing duties, day-end procedures, money/deposits handling according to policy, prepare bank deposits as needed, secure the building and alarm systems, and secure/lock delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired: Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, disability, genetic information or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call , ext. 68901, and provide your requested accommodation, and position details.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail

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