Assistant Store Manager - Operations

Assistant Store Manager Of OperationsSport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. Win with us every time you step onto the floor.As an Assistant Store Manager of Operations, you will lead operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. You will coach and develop teammates, optimize processes, and ensure the store runs at a high level across both front and back-of-house operations. Join a team that values teamwork, discipline, and continuous improvement.Job Duties & ResponsibilitiesCollaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out. Ensures operational strategies support long-term success and work to identify opportunities in the store and validate key programs/processes (e.g., BOPIS, ship-from-store, etc.)Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through influence, coaching, and development. Accountable for performance management, including development, annual reviews, and promotional recommendations for the Captain (Supervisor) team, and for holding all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations.Upholds company merchandising and presentation standards by ensuring compliant execution of established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Demonstrates the ability to lead, execute and validate key training initiatives (including cross-training leaders of others). focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates.Partners with Store Manager on long-range management of the store workforce and approves Captain (Supervisor) staffing plans. Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness.Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies to actively source, recruit, and interview potential teammates. Owns hiring decisions for the Captain (Supervisor) population and is accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations. Coaches Captain (Supervisors) on effective interviewing, hiring, and team-building practices.Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Ensures store safety, standards, and operational procedures are upheld. Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications1-3 years of retail management experience (or customer-focused experience)Strong problem-solving ability and analytical skillsFlexible availability – including nights, weekend, and holidaysVirtual RequirementsAt DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.Cameras must be on during all virtual interviews.If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.