Assistant Store Manager, Madison Ave, NY

Salary Range: $95,000 to $120,000 + bonus eligibility

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

To assist the Store Manager and team to drive sales generation through proactive outreach and client relationship building, delivering a world class customer experience in the store. In this role you will also support the store manager with coaching, developing and mentoring the team members. You will work in lockstep to help develop and optimize the store strategy and profitability, and grow the existing customer base, while ensuring the team is high-performing as exceptional Manolo Blahnik ambassadors.

Responsibilities:

Leadership and mentoring

• Coach and mentor team members to meet and exceed their daily and weekly goals and KPI targets.
• Assist in the management and delivery of product training and client service training.
• Maintain effective communication with all team members and corporate partners as needed.
• Maintain and assist in the creation of a respectful work environment in keeping with company culture and values.

Strategy and Analysis

• Collect and provide feedback alongside the manager for the VP-Commercial and retail merchandiser regarding product assortments and volume to drive sales and exceed targets.
• Maintain up-to-date awareness through regular market studies of competitors, assortments, price points and clientele (both local and visiting) with a view to highlighting additional sales opportunities.
• Assist in managing the collating, analysis, reporting and evaluating of sales.
• Record and update sales performance, such as sell-throughs and product feedback.
• Integral part of managing and preparing two major seasonal sales events and additional in-store sales events.
• Provide both analytical and qualitative feedback to wider business and commercial stakeholders.

Client Experience

• Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (storytelling, features and benefits, etc.) and coach team members.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimized.
• Develop relationships with surrounding businesses and brands to help grow and develop the MB business and assist in the management of special client events.

Operational Excellence

• Champion retail excellence, ensuring unwavering presentation standards and service are consistently in accordance with brand standards and company values.
• Co-ownership of store operations including payroll, commissions, cash management, and invoice processing.
• Accountable for educating team members on effective implementation of merchandising guidelines, replenishment methods and housekeeping standards to ensure that the store is always represented at the highest level.
• Support operations and retail merchandising to ensure effective management of stock layouts, rotations, recalls, Omni-channel fulfilment and stock take/audit preparation and execution.
• Work with head office facilities manager to ensure Health & Safety standards are met.
• Any other tasks as requested.

Required Skills and Experience:

• At least 5-7 years’ experience in a retail management role within the luxury industry is essential.
• Existing client portfolio and established relationships.
• Proven commercial awareness and business acumen.
• Experience co-managing and leading successful teams; strong motivational team-building skillset to drive excellence in results and all aspects of client experience.
• Excellent analytical, report-writing skills, accuracy, and attention to detail.
• Strong problem-solving skills with a strong, solutions-based, proactive mindset.
• Able to prioritise tasks and ensure delivery of results within tight deadlines.
• Proficient in Microsoft Office.
• Strong, effective presentation skills and ability to interface with a diverse range of people at all levels.
• 4 pairs of Ambassador Shoes per year
• 50% Employee Discount
• 15 days paid vacation, 2 personal days, 6 sick days, day-off on your birthday
• Comprehensive health, dental and vision care plans
• 401(k) plan with employer match
• 2x external coaching sessions per year
• Enhanced family-friendly parental leave
• Employee Assistance Program
• ClassPass Wellness Program

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.