Assistant Store Manager I

Assistant Store Manager – Coach

Coach is a global fashion house founded in New York in 1941. As an Assistant Store Manager, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand and your own career growth.

Key Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Requirements

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• A combination of education and experience is considered.
• Strong customer focus and the ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• English language proficiency required (EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom.

Schedule and Physical Demands

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Competencies

• Courage : Provides current, direct, complete, and actionable feedback; addresses people problems promptly.
• Creativity : Brings fresh, unique ideas and connects previously unrelated concepts.
• Customer Focus : Prioritizes internal and external customer needs and uses feedback to improve services.
• Dealing with Ambiguity : Copes with change, embraces uncertainty, and makes decisions without full information.
• Drive for Results : Consistently exceeds goals, remains bottom‑line oriented, and pushes self and others for results.
• Interpersonal Savvy : Builds rapport across all levels, resolves high‑tension situations comfortably.
• Learning on the Fly : Quickly grasps new challenges, attempts solutions, and analyzes outcomes for improvement.
• Strategic Agility : Anticipates future trends, creates competitive strategies, and articulates visionary plans.
• Developing Direct Reports and Others : Provides challenging tasks, collaborates with development systems, and nurtures career growth.
• Building Effective Teams : Integrates people into teams, fosters morale, shares wins, and encourages accountability.

EEO and Accessibility

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay Range: $18.50 – $38.25 per hour. Coach will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.