Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last so you can be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications and related to the position’s requirements, with no regard to age, sex, sexual orientation, gender identity, race, national origin, disability, or any other protected basis. Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or
Key Responsibilities
- Drive Sales & Strategy : Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
- Deliver Exceptional Service : Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
- Lead & Develop Talent : Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
- Execute Omni‑Channel & Digital Engagement : Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
- Ensure Operational Excellence : Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
- Collaborate & Communicate : Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.
Requirements
- 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred.
- Strong customer focus and ability to thrive in a fast‑paced environment.
- Proven ability to inspire and motivate teams to exceed performance standards.
- Excellent communication, problem‑solving, and conflict‑resolution skills.
- Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
- Ability to work in a fast‑paced environment.
- Strong English language proficiency (for EU).
Schedule
Ability to work a flexible schedule, including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.
Base Pay Range
$18.50 – $31.50
Benefits
Medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance. A full list of U.S. corporate compensation and benefits is available on request.
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