Assistant Store Manager I

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach\'s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store\'s environment.

Responsibilities

Note: The original description lists responsibilities under several headings. The consolidated responsibilities below reflect the content while preserving intent.

• Sales
• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store\'s performance, and achieves sales
• Productivity management: holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time to achieve business goals in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Ensures all associates follow Coach\'s Guide to Style expectations
• Acts as a brand ambassador to drive loyalty and business (i.e., charity events, local associations, mall initiatives)
• Resolves customer issues in a timely manner; partners with the Store Manager and/or District Manager as needed
• Develops team to build long-term relationships with customers to drive business
• Takes initiative; maintains ownership and accountability for results of self and others
• Works directly with the Store/District Manager to protect and drive the needs of the business
• Ensures daily tasks are completed without negatively impacting Coach standards
• Approaches challenges in a direct and timely manner and takes action to course correct when appropriate
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance
• Delegates and empowers others
• Creates enthusiasm and positivity for a shared vision and mission
• Recognizes and values individual performance

• Operations
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Adheres to all retail policies and procedures including POS and Operations
• Leverages Coach\'s tools and technology to support Service and Operations of store
• Recruits, interviews, on-boards and collaborates with Store Manager on strategies to maintain top-talent; while creating a talent bench
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, HR and loss prevention
• Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business
• Interacts and communicates with Lead Supervisor and Store Manager
• Maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure esthetic and safety requirements are met
• Adheres to all retail policies and procedures including POS and Operations

• Competencies
• Drive for Results: Exceed goals; top performer; bottom-line oriented; drives self and others for results
• Customer Focus: Meets internal and external customer expectations; builds relationships and earns trust
• Creativity: Generates new ideas; makes connections and adds value
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and uses diplomacy
• Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement
• Perseverance: Proactive and persistent in finishing tasks
• Dealing with Ambiguity: Handles change and risk; acts without total information when needed
• Strategic Agility: Sees ahead; envisions possibilities and creates plans
• Building Effective Teams: Fosters team morale; shares wins; enables team responsibility
• Managerial Courage: Provides direct feedback; addresses issues promptly

Qualifications

• Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Knowledge of fashion trends and competition
• Education: High school diploma or equivalent; college degree preferred
• Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting)
• Physical: Able to work at a fast pace; able to maneuver the sales floor and lift up to 50 pounds for shipments
• Schedule: Flexible scheduling including nights, weekends, holidays

Benefits and Additional Information

Our company offers benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off. Eligible employees may receive product discounts and incentive compensation.

Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at or

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