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Job Description
Imagine using your automotive or customer service expertise daily with both wholesale and retail customers, serving as a leader to your teammates, and helping NAPA become the market's leading parts supplier. If this sounds like you, NAPA is seeking a passionate Assistant Store Manager. This is the right opportunity if you:
Responsibilities
- Create a superior customer service experience to maximize market penetration, store growth, sales, and profitability.
- Provide daily leadership and foster a culture of employee engagement.
- Partner with teammates to drive store initiatives.
- Care about people and profit.
- Join a team with opportunities for learning and career growth.
- Lead a successful team, support the store manager, and manage store operations in a fast-paced environment.
- Manage inventory, safety, and operational issues.
- Ensure cleanliness and readiness of all store areas.
- Drive operational and marketing programs, aiming for continuous process improvement.
- Build customer relationships, assist with sales and service questions, and ensure positive experiences both in-store and via phone.
Qualifications
- High school diploma or equivalent; technical or trade school courses preferred.
- Experience or willingness to learn automotive industry specifics.
- Passion for customer care and building long-term relationships.
- Ability to thrive in a fast-paced, complex environment.
- Knowledge of inventory management systems.
- Ability to lift up to 60 lbs.
- Preferred: automotive background, experience in retail or service industries, ASE Certifications, NAPA Know How.
Why NAPA?
- Excellent health benefits and 401K.
- Stable, Fortune 200 company with a family-oriented culture.
- Opportunities for career development and leadership.