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Job Description
Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:
Responsibilities
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- Know how to provide daily leadership and create and sustain a culture of employee engagement
- Know the importance of partnering with your teammates to drive company initiatives
- Care about people and profit
- Want to join a team where you can learn and grow your career—the opportunities are endless!
A Day In The Life
- Lead a successful team, support the store manager, and manage in our fast-paced retail stores
- Manage store operations to maximize sales, profits, and customer service
- Build, coach, train, and engage the crew team to deliver superior customer care and business results
- Handle inventory protection, asset management, operational, and safety issues
- Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
- Drive NAPA operational and marketing programs while striving for continuous process improvement
- Grow customer relationships, assist with sales and service questions, and ensure a positive experience both in-store and on the phone
Qualifications
- High school diploma or equivalent; technical or trade school courses or degree preferred
- Experience in the automotive aftermarket service industry, hobby/DIY world, or willingness to learn automotive basics
- Passion for delivering excellent customer care and building long-term relationships
- Ability to thrive in a fast-paced and complex environment
- Knowledge of cataloging and inventory management systems
- Ability to lift up to 60 lbs in some situations
Preferred Skills and Experience
- Background or passion in automotive, heavy equipment, farm industry, diesel, marine, or dealership
- Experience in parts store, auction, retail, auto body/collision, or management roles in fast food/restaurants/convenience stores
- Customer-centric mindset
- ASE Certifications and NAPA Know How are a plus
Why NAPA May Be the Right Place For You
- Outstanding health benefits and 401K
- Stable company with a family feel, Fortune 200 ranking
- Supportive company culture that values hard work and employee well-being
- Opportunities for career growth and ongoing development