Assistant Store Manager - Customer Experience

Assistant Store Manager Customer ExperiencePetSmart does Anything for Pets – JOIN OUR TEAM!Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork.

Benefits that benefit youPaid WeeklyHealth & Wellness Benefits401k Plan with company matchPaid Time off for full-time associatesAssociate discountsTuition AssistanceCareer pathingDevelopment opportunitiesJob SummaryPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes.Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.Address and administer associate complaints and grievances.Delegate and validate completion of daily tasks including engagement videos.Address and administer associate complaints and grievances.Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent's concerns.Assists with reservations in hotels, salons, and training.Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.Evaluates operations and seeks opportunities to continuously improve experiences and services.Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.Responsible for taking immediate action when a sick/injured pet is identified in the store; Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.Business ManagementDrives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.Manages expenses such as labor and supplies and any other relevant store metrics.Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.Qualifications3 - 5 years of retail leadership or experience in a customer-focused environment.Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as neededProficiency in computer applications.Ability to react under pressure and maintain composure.Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. Exposure to live animals and their handling is common.Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. PetSmart is an Equal Opportunity EmployerPetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at .Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)For applicants in our Waterloo, San Francisco, or Los Angeles locations: