Assistant Store Manager

Position Summary

The incumbent assists the Store Manager with all aspects of day‑to‑day operations of the store, including sales, customer service, recruiting, training, profits, and maintaining store standards. In the absence of the Store Manager, the supervisor manages all store personnel, implements and enforces company policies and procedures, and establishes control‑related standards. The Store Management Team’s key role is to ensure the highest level of customer engagement and to achieve sales results. The Sales Supervisor assists the Store Manager with all aspects of day‑to‑day operations, including driving sales, providing an exceptional customer experience, and coaching and developing the team.

Key Responsibilities

• Contribute to overall store success by ensuring store sales goals are met while achieving individual sales goals.
• Deliver exceptional customer experiences and drive sales by styling and wardrobing each customer based on their needs.
• Set an example for customer engagement that exceeds industry standards.
• Build client relationships and drive store sales through brand excitement.
• Assist with training, coaching, developing, and motivating associates to achieve maximum sales productivity.
• Lead the store team and serve as the expert on company culture, store operations, and policies & procedures.
• Manage payroll, ensuring goals are met within established guidelines and coverage meets business needs.
• Execute directives from Visual Merchandising, Operations, and Marketing, communicating information to the store team and ensuring deliverables are completed on time.
• Communicate with the Store Manager regarding employee relations, day‑to‑day operations, compliance matters, and personal skill development goals.
• Represent the brand and ensure team members embody the brand in all interactions.
• Follow Loss Prevention policies and assist with financial/sales audits and inventories to protect the store from shortages.

Required Skills

• Strong leadership ability.
• Strong time management skills.
• Able to meet performance expectations.
• Effective verbal and written communication skills.
• Strong organizational skills; ability to multitask and prioritize.
• Strong problem‑solving and decision‑making skills.
• Accurate and efficient cash register operation while following cash handling procedures.
• High level of initiative and self‑starter.

Education and Experience

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and at least 1 year of supervisory experience.

Special Physical And/or Mental Requirements

• Repetitive hand motion while operating cash register or computer.
• Regular public interaction in a crowded and noisy store environment.
• Standing required for entire work shift.
• Operate office equipment such as computers, phones, fax, scanner, and copier.
• Work weekend and night shifts.
• Climb ladders as needed.
• Bend, lift, open, and move product up to 50 pounds as needed.

Salary: $28 - $32/hr.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include but are not limited to: making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, working in a public environment that may result in interactions with a customer’s pets (dogs and cats), or using specialized equipment.

Diversity Vision Statement

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans, and the disabled. We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.