Assistant Store Manager - Chico's

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture. The role oversees sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. The manager works to maintain the brand’s values and guiding principles throughout all store operations.

FUNCTIONAL RESPONSIBILITIES

Performance Culture

• Analyzes sales reports and KPIs to determine business needs, and together with the Store Manager executes in‑store business and sales strategies.
• Establishes and communicates clear expectations, holding the store team and himself accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Oversees basic operational activities such as scheduling, shrink audits, physical inventory, opening and closing duties, time‑sheet review, and payroll accuracy documents.
• Manages all financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensures register transactions are completed accurately.
• Ensures compliance with applicable laws, loss‑prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes, including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
• Maintains visual presentation, organization, and facility maintenance that represent the brand.
• Develops a high‑performance culture and motivates the sales team to meet sales and productivity goals.
• Trains and coaches the team to be fluent in all aspects of product knowledge online and in store.
• Assists with locate fulfillment and selling.

Building High Performing Teams

• Motivates and inspires the store team while developing a shared vision and modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and the Store Manager to lead positive change.
• Seeks personal developmental opportunities and solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles to offer a cohesive omni‑channel experience.
• Uses various selling techniques and product knowledge to recommend merchandise and help customers locate or obtain items according to their needs.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on payment policies, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Encourages the team to maintain consistent client communication through customer books, rewards program participation, and customer capture sign‑ups.

Talent

• Assists in recruiting, hiring, and developing a high‑performing team.
• Supports, implements, and follows up on all training programs and seminars.
• Assesses and coaches the store team on performance.
• Works with the Store Manager to resolve human resources issues promptly and effectively.
• Drives associate and team engagement by recognizing and rewarding outstanding performance.
• Ensures the store team adheres to all employment practices and policies.

QUALIFICATIONS

• High school diploma or equivalent.
• Preferred: 2+ years of retail management experience.
• Must be 18 years of age or older.
• Excellent verbal, written, and communication skills.
• Ability to learn or adapt to technology provided by the company.
• Proven customer service excellence with a track record in sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership qualities, training, and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Regular attendance essential; must work a flexible schedule, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.