Assistant Store Manager - Chico's

Position Objective

Assistant Store Manager to support the Store Manager in a customer- and product-focused sales culture, maximizing profitability while upholding company values and guiding principles.

Functional Responsibilities

Performance Culture

• Analyze sales reports and KPIs to determine business needs; partner with the Store Manager to execute in-store sales strategies.
• Establish and communicate clear expectations, holding the store team accountable for brand, performance, and behavior standards.
• Control payroll and supply budget.
• Oversee basic operational activities such as scheduling, shrink audits, physical inventory, opening/closing duties, timesheet review and payroll accuracy, and merchandise flow processes.
• Perform all financial activities, including cash handling, price changes, and merchandise handling, ensuring accurate register transactions.
• Maintain compliance with laws, loss prevention policies, procedures, and controls; conduct associate training on controls.
• Administer operational processes including inventory receipt/dispatch, floor replenishment, and physical inventories.
• Ensure visual presentation, organization, and facility maintenance reflect the brand.
• Develop a high‑performance culture, motivating the sales team to reach sales and productivity goals.
• Train and coach the selling team on product knowledge, both online and in store.
• Assist with locate fulfillment and selling.

Building High Performing Teams

• Motivate and inspire the store team, sharing a vision and modeling core values.
• Promote an inclusive, collaborative problem‑solving approach.
• Communicate with store teams and the Store Manager to lead positive change.
• Seek developmental opportunities and solicit feedback to build leadership skills.

Customer Experience

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards for an omni‑channel experience.
• Use sales techniques and product knowledge to guide customers and recommend merchandise.
• Resolve customer concerns promptly.
• Ensure a fast and efficient register experience while adhering to payment, coupon, return, exchange, and security policies.
• Maintain consistent client communication through customer books, rewards programs, and sign‑ups.

Talent

• Assist in recruiting, hiring, and developing a high‑performing team.
• Support, implement, and follow up on training programs and seminars.
• Assess and coach the store team on performance.
• Resolve human resources issues promptly in partnership with the Store Manager.
• Drive engagement by recognizing and rewarding outstanding employees.
• Ensure the team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High School diploma or equivalent.
• Preferred: 2+ years of retail management experience.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Ability to learn or adapt to technology provided by the company.
• Proven customer service skills with a statistical track record in sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership, training, and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers and staff.
• Regular attendance is essential; must work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing — 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. — 1–33% of an 8‑hour shift.
• Frequent climbing — 34–66% of an 8‑hour shift.

0632 – The Shops at Coconut Point

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.