Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts, leading the store team members in servicing customers.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team member execution of customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Coordinate staffing of the retail sales counter, especially during peak business hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring members stay current on their training.
• Participate in the hiring process: complete recruiting tasks, schedule and take part in interviews, evaluate candidates, and collaborate with management to select qualified team members.
• Ensure calls are answered according to company policy.
• Process buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders promptly, contacting customers when shipments arrive.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Handle retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods and process or stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, and delegate/complete Image Maker and merchandising tasks as assigned.
• Ensure all team members comply with company policies, adhere to posted work schedules, obtain approvals for changes/deviations, and clock in/out correctly.
• Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring security lights and alarms are functioning, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store test equipment, and delivery vehicles.
• Perform any other duties assigned.

Skills / Education / Knowledge / Experience / Abilities

Required

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

Desired

• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/well‑being programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call (800) 471‑7431 option, and provide your requested accommodation and position details.