Insomnia Cookies is actively hiring for a full-time, hourly Assistant Bakery Operations Manager at the Univ Blvd Charlotte NC store.
POSITION OVERVIEW
The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.
This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.
KEY RESPONSIBILITIES
- Operational Execution
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
- Support ordering, inventory accuracy, and shrink control.
- Assist in schedule creation and labor execution to meet operational targets.
- Talent & Team Development
- Support recruiting, interviewing, onboarding, and training of new staff.
- Deliver consistent coaching and real‑time performance feedback.
- Hold team members accountable to standards while reinforcing a growth mindset culture.
- Ensure onboarding and training programs are executed to company standards.
- Leadership & Ownership
- Manage bakery operations independently in the absence of the BOM.
- Model urgency, accountability, and operational discipline.
- Partner with BOM and Area leadership to identify operational gaps and implement solutions.
- Maintain continuity of operations during leadership transitions or staffing shortages.
WHAT SUCCESS LOOKS LIKE
- Able to independently execute all BOM-level administrative and operational tasks.
- Bakery is fully staffed, trained, and operating at high standards.
- Strong culture of accountability and consistency.
- Acts as a reliable operational leader during any coverage scenario.
- Demonstrates clear readiness and upward mobility toward a BOM role.
QUALIFICATIONS & EXPERIENCE
- 1+ year leadership experience in restaurant, retail, or hospitality operations.
- Strong operational discipline and attention to detail.
- Ability to coach and develop hourly team members.
- Comfortable working in fast‑paced, high‑volume environments.
- Ability to perform all bakery roles during peak business periods.
- Strong communication and problem‑solving skills.
SWEET POSITION PERKS
- Competitive pay + bonus eligibility.
- Medical, dental, vision & pet insurance.
- Paid vacation + wellness days.
- Career development pipeline into BOM leadership.
- Free cookies every shift.
- Fun, fast‑paced team culture.