Assistant Store Manager

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Customer Experience

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high‑quality product services with attention to detail—such as branding, debossing, boot stretching, brim shaping, and boot shines—to ensure a premium customer experience
• Understands an OMNI Channel business—implements processes and utilizes tools to better service the customer

Leadership & Team Management

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
• Provides real‑time feedback, coaching, and training to team members, escalating issues as needed to Store Manager

Training & Development

• Delivers world‑class, in‑person training (in conjunction with e‑learning) to all new team members
• Ensures timely completion of new hire training paths
• Meets regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggests improvements or new programs related to retail training
• Ensures compliance of all training activities with established policies and best practices
• Works closely with store leadership to prepare, plan, schedule, and execute new hire training
• Facilitates and organizes ongoing training in store locations, including training for new products and services
• Attends regular training meetings to ensure understanding of necessary information

Visual Merchandising

• Productive planning, presetting, and on‑time execution of visual directives
• Submits store photos as requested and completes feedback given by HQ
• Participates in visual training calls with HQ partners to support new product launches
• Partners with store leadership team to ensure VM standards are upheld and replenishment tasks are completed
• Supports store presentation through sell‑through and markdown cycles
• Maintains in‑store marketing elements and accurate presentation of store collateral
• Works with store manager to ensure schedule is reflective of visual set times for product launches
• Partners with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

Business Operations

• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Sets clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourages and demonstrates adaptability; positively effects change and enables the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30 lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings, and holidays as needed

Full Time Benefits

• We offer insurance plans that pay 79–90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!

The hourly rate for this position is $(X) - $(Y). The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through our website, Tecovas Stores from coast to coast, and select wholesale partners.

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.