Assistant Store Manager

Assistant Store Manager – O'Reilly Auto Parts

Job Overview

Compensation: $16.00 - $24.50 per hour. Additional compensation may include annual, quarterly performance pay, or premiums based on schedule, facility, season or specific work performed.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including execution of customer-service programs such as Hi5, Rock the Call, and Rock the Lot.
• Ensure appropriate staffing of the sales counter, especially during peak retail business hours.
• Assist the Store Manager in setting team-member goals, providing feedback, coaching, and ensuring current training.
• Handle telephone calls according to company policy.
• Process and coordinate buy-online/ship-to-store, hub, store-to-store, and DC add orders, contacting customers upon shipment arrivals.
• Utilize the electronic outside purchase ledger to handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges, issue accurate refunds, and stage returned merchandise correctly in the returns area.
• Ensure all merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages, image maker, and merchandising tasks.
• Ensure team members comply with company policies, posted schedules, and clock‑in/out procedures.
• Perform store opening/closing duties, including cash handling, bank deposits, security procedures, and securing the building.
• Assist in maintaining store building, parking lot, signage, lighting, computer hardware, in‑store test equipment, and delivery vehicles.
• Perform any other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

• Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish highly desired).

Benefits & Compensation

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health & wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Employment Details

Employment type: Full-time
Seniority level: Mid‑Senior level
Job function: Sales and Business Development
Industry: Retail

Equal Opportunity Statement

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application process, please contact or call 800‑471‑7431 option 1.