Under the supervision of the assigned TLC, the Assistant Team Leader (ATL) is responsible for the overall operation, leadership, and performance of a Goodwill Giving Center (GGC). This role leads with purpose—ensuring a safe, positive environment while delivering world-class customer service and strong operational results.
What You’ll Do
- Lead daily operations of the GGC, ensuring safety, efficiency, and excellent customer service
- Foster open, honest communication that promotes a safe environment for team members, donors, and customers
- Hire, train, develop, supervise, and evaluate team members in alignment with Goodwill policies
- Coach and develop Assistant Team Leaders (ATLs) to prepare them for future leadership roles
- Operate within budgeted expense-to-revenue ratios while maximizing donor value
- Ensure proper stewardship of all donations through compliant handling and processing
- Manage labor schedules and payroll in accordance with policy
- Oversee image standards, maintenance, loss prevention, safety, and security of the GGC
- Maintain compliance with Goodwill policies and CARF accreditation standards
- Monitor product trends and pricing through competitive market analysis
- Complete required operational reporting, including:
- Cash handling and petty cash
- Incident and accident reports
- Safety inspections
- Purchase and supply orders
- Scheduling, payroll approvals, and operational reports
- Participate in training, meetings, and other duties as assigned by Operations Leadership
What You Get
- Medical, Dental, & Vision Insurance
- Employer Paid Life Insurance
- 401K Retirement Plan with an Employer Match
- Paid Time Off
- 25% Store Discount
- Teladoc copays covered by Goodwill
- Access to a Life Coach
- Training and Development Opportunities
- Education Assistance and Incentives
- Comprehensive Wellness Program with Incentives