Assistant Spa Manager/ Lead Esthetician

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

FACE FOUNDRIÉ – Charlotte South End

Reports To: Spa Manager

Position Type: Full-Time

License Requirement: Current North Carolina Esthetician License Required

POSITION SUMMARY

The Assistant Spa Manager / Lead Esthetician is a working leadership position responsible for supporting the Spa Manager with daily operations while independently overseeing esthetician training, service quality, and inventory management. This position serves as the day-to-day leader and technical resource for the esthetician team, leading by example through exceptional services, professionalism, accountability, and adherence to FACE FOUNDRIÉ standards. The role maintains an active client book while receiving designated time for leadership, training, and inventory responsibilities.

PRIMARY RESPONSIBILITIES

ESTHETICIAN TRAINING + SERVICE QUALITY

• Assist with onboarding, hands-on training, and technical development
• of new estheticians.
• Help coordinate ongoing training, service certifications, treatment
• observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols,
• service timing, consultations, sanitation, and client experience
• standards.
• Identify technical skill gaps and provide coaching, retraining, and
• continuing education.
• Assist with training for new services, products, enhancements,
• equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns
• to the Spa Manager.
• Serve as a technical resource for esthetician service and product
• questions.

INVENTORY + TREATMENT FLOOR

• Manage professional back-bar, retail, treatment, and operational
• inventory.
• Maintain appropriate inventory levels and established pars; conduct
• routine inventory counts.
• Place routine supply orders within approved budgets and
• receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory
• variances.
• Ensure treatment rooms and back-bar areas are clean, organized,
• properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and
• communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or
• supplies required for scheduled services.

SPA MANAGER SUPPORT

• Serve as Manager on Duty when the Spa Manager is unavailable or as
• scheduled.
• Support daily spa operations, including appointment flow, coverage
• needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention,
• memberships, enhancements, retail, productivity, service
• quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding,
• scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to
• the Spa Manager.
• Assist with routine client service recovery and elevate significant client
• or employee concerns.
• Support spa promotions, events, marketing initiatives, and team
• meetings as needed.
• The Spa Manager retains primary responsibility for overall spa
• performance, staffing, scheduling, financial results, formal performance
• management, hiring, compensation, corrective action, and termination
• decisions.

WORKING ESTHETICIAN EXPECTATIONS

• As a working leader, the Assistant Spa Manager / Lead Esthetician will
• maintain an active client book and is expected to:
• Perform FACE FOUNDRIÉ services at a high technical level and model
• the standards expected of the esthetician team.
• Maintain strong client satisfaction, retention, rebooking, productivity,
• and service timing.
• Confidently recommend appropriate memberships, enhancements,
• and home-care products.
• Maintain expert knowledge of FACE FOUNDRIÉ services, products,
• protocols, and contraindications.
• Demonstrate exceptional professionalism, reliability, teamwork, and
• client service.

QUALIFICATIONS

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Previous leadership, training, mentoring, or Lead Esthetician
• experience preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation,
• and service protocols.
• Demonstrated ability to train, coach, and provide constructive
• feedback.
• Strong organizational, inventory-management, communication, and
• client-service skills.
• Ability to balance client services with leadership and administrative
• responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.