BronxWorks Program ManagerBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx.
We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.The Brook permanently houses 189 residents; the majority are formerly street homeless and have serious mental health and medical conditions (including HIV/AIDS) and substance misuse challenges. Our program mission is to help formerly chronically homeless individuals transition into permanent housing with supportive services. BronxWorks at The Brook provides a high level of support to its employees through regular supervision, rounds, on-site trainings, and staff meetings.QualificationsMaster's degree in social work, mental health counseling, or related field requiredMinimum of three years' program experienceProficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment.ResponsibilitiesProvide direct services to clientsMaintain case records and statistics for programAssist the program director in recruiting and training direct service staffAdminister personnel policies and procedures under the guidance of the program directorHold monthly supervision meetings with staff supervisedDevelop regular communication with contract managers for programs supervised, act as liaison with funding sourcesEnsure all programs meet contractual goals and reporting requirementsMonitor program progress and submit all required reports to funding sources, including government and private sourcesSubmit internal progress reports monthly, or more frequently as requiredPrepare proposals for the development, expansion and continuation of programs in coordination with Department Director and the Program DirectorMonitor staff performance, including performing case reviews and structured observationsParticipate in, and encourage staff to become involved in, agency eventsAct as liaison with the community including the area community districtPerform additional duties as assignedProgram Specific ResponsibilitiesProvide Clinical Supervisor to Case Managers and Social WorkersServe as a the clinical liaison for onsite medical and psychiatric providersOversee HASA Case ConferencesProvide administrative support in regards to maintaining program complianceAssist with training and recruitment of staffReview all Housing Applications and assess for client service needs prior to movingMaintain case records and statistics for program with the goal of analyzing trends and improving service deliveryAdminister personnel policies and procedures under the guidance of the program directorEnsure all programs meet contractual goals and reporting requirementsSubmit internal progress reports on a monthly basis, or more frequently as requiredMonitor staff performance, including performing case reviews and structured observationsParticipate in, and encourage staff to become involved in agency eventsAct as liaison with the community, including the area community district and boardAct as liaison with medical clinic staff on and off-siteCoordinate clinical services for tenants including discharge planning and hospitalizations in collaboration with team leadersProvide clinical leadership and collaborate with the Program Director to ensure program compliance with DOHMH and HRA contractsProvide direct client care including psychotherapy, diagnosis, and assessment-based treatment planning with tenants who have more intense psychiatric and behavioral health needsCollaborate with tenants to develop an individualized service plan within 30 days of admission into the programProvide conflict resolution, crisis intervention and crisis de-escalation to all tenantsAssess and assist tenants in navigating and accessing services and resources to gain financial self-sufficiencyAssess and assist clients in accessing community based activities of interestAssist in monitoring and our medication monitoring programFacilitate groups and workshops with an emphasis on behavioral health needsActively engage clients who is absent or stops participating in services by conducting appropriate outreach based on the resident's needs, to maintain continuity of servicesEnsure that services are culturally and linguistically competent and delivered in a sensitive mannerDemonstrate in contact notes that services and interventions are related to the goals and objectives of the service plan reviews, and indicate the resident's progress toward the stated goals and objectivesSkillsStrong writing and oral communication skillsStrong presentation skills and ability to represent the agency at functions and meetingsAbility to collect and analyze client demographics and outcomeExcellent organizational, teambuilding and leadership skillsAbility to use a computer for prolonged periodsAbility to occasionally lift and/or move up to 10 poundsAbility to stand, walk, or sit for long periods of timeAbility to climb five flights of stairs, if required to conduct home visits and/or fieldworkAbility to bend and retrieve objects and/or documentsAbility to travel in the boroughs of New York City and its adjacent counties via public transportationAbility to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field workPhysical RequirementsAbility to use a computer for prolonged periods.Ability to occasionally lift and/or move up to 10 pounds.Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required conduct home visits and/or fieldwork.Ability to bend and retrieve objects and/or documents.Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.BronxWorks seeks to build an inclusive organization grounded in respect for differences.
BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process, please contact