Assistant Operations Manager

Assistant Operations ManagerThe Assistant Operations Manager keeps Le Petit Pali Laguna running smoothly across Front Desk, Guest Services, and Food & Beverage, providing hands-on leadership, administrative oversight, and guest service excellence. You'll partner closely with the General Manager and department leaders to make sure financial performance, service standards, and brand expectations are executed at a high level, every shift.The task at hand includes:Oversee daily hotel operations across Front Desk, Guest Services, and Food & Beverage, ensuring alignment with brand standards and SOPs.Provide hands-on coverage, including Front Desk shifts and visible F&B floor presence, as business demands.Lead service recovery efforts and resolve guest concerns promptly and professionally, monitoring online feedback and reviews.Support hiring, training, scheduling, and performance management across Front Desk, F&B, Housekeeping, and Engineering.Manage departmental budgets, labor scheduling, and cost controls, ensuring costs stay within budgeted goals.Assist with on-site event execution, vendor management, and procurement of operating supplies.Handle administrative operations, including reservations, payroll and timecards, comps, POS, and weekly reporting.Participate in the Safety Committee and respond to audit findings to drive continuous improvement.What we're looking for:Required:Minimum 3 years in a hotel leadership role; Front Desk leadership required.Strong knowledge of hotel and Food & Beverage operations, with prior supervisory or management experience.Financial acumen, including labor management, cost control, and budget oversight.Strong communication, organizational, and problem-solving skills; sound decision-making in a fast-paced environment.Guest-service oriented with a proactive, hands-on leadership style.Flexible schedule, including weekends and holidays.Physical:Ability to stand or walk a minimum of 8 hours, with mobility for prolonged standing, walking, bending, and lifting up to 40 lbs.What's in it for you:Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).Paid time off, holiday pay, and sick pay.Career advancement and professional development as we open new hotels and restaurants nationwide.Employee discounts across our entire portfolio (25 hotels and more to come!).