ASSISTANT MANAGER

Assistant ManagerN Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.The Assistant Manager- Operations for the Patricia Handy Place for Women (PHPW) supports the Program Manager in the daily operations of the low barrier shelter. The shelter has a maximum capacity of 162 beds, consisting of Employment, Senior and Low Barrier beds. This position reports to the Program Manager-Operations.Key Role Responsibilities:Effectively assist Program Manager- Operations in leading PHPW operations team, client activities and overall shelter operations to meet agency mission.Supervise Program Associates, approve timesheets, ensure adequate staffing levels for each shift and provide coverage when staffing levels are less than adequate.Build rapport with residents, deliver services in a manner that is trauma-informed, dignified, and respectfulAssist Program Manager in coaching and professional development of employees.Meet with residents to resolve disputes and de-escalate conflicts as necessary.Serve as a point of contact with community partners.Respond to phone calls from staff requiring guidance and/or support.Defuse and de-escalate difficult situations involving clients and staff.Assist Program Manager- Operations in maintaining a professional culture that promotes teamwork and empathy for residents.Assist Program Manager- Operations to ensure accurate, timely data entry of client information per contract requirementsAttend all required training courses per contract requirementsParticipate in all scheduled leadership meetingsPerform other duties as required.Required Qualifications:A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, or traumaMinimum of 2 years’ experience supervising paid staff.Skills and Competencies:Experience and ability working within outcome-based programsKnowledge of DC social services resources and compliance requirementsExcellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.The ability to provide guidance to staff and coverage when needed, 24 hours.Salary is commensurate with experience. The annual salary range for this position is $58,900 to $62,500Benefits:Health/Wellness:MedicalDentalVisionAccident PlanHospital PlanCritical Illness PlanEmployee Assistance ProgramShort-Term DisabilityLong-Term DisabilityFinancial:403(b) Retirement Savings PlanFlexible Spending AccountsSmartTrip Pre-Tax Commuter BenefitsInsurance:Life InsuranceTravel InsuranceTime Off:VacationSick DaysPersonal LeaveProfessional:Professional Development ReimbursementWorking Conditions and Physical Requirements:The Assistant Manager’s duties may require sitting, standing, walking, bending, kneeling, reaching, and lifting or moving items weighing up to 50 pounds. Computer use, repetitive hand movements, shift work, and on-call availability may also be required.Essential job functions must be performed with or without reasonable accommodation.*May be exposed to infectious disease with little likelihood of harm if established procedures are followedNSV is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.