Assistant Guest Experience & Operation Manager (Kilwins Premium Chocolates, Ice Cream & Confections)

Assistant Experience & Operations LeaderDo you thrive in fast-paced environments, notice every detail, love leading people from the floor, and take pride in making a business feel polished, energetic, and exceptionally well run?Kilwins is seeking a hands-on, highly organized leader to help drive the daily guest experience, team accountability, operational consistency, and store energy of one of the most loved specialty retail environments in the area.This is not a desk management role.This is a visible leadership position for someone who enjoys being in motion, coaching teams in real time, maintaining standards, solving problems quickly, and helping create a store atmosphere that guests can feel the moment they walk through the door.You will work side by side with store leadership to keep every part of the Kilwins experience moving beautifully from customer interactions and team performance to merchandising, cleanliness, quality control, and day-to-day operational flow.What This Role OwnsAs Assistant Experience & Operations Leader, you will serve as one of the primary daily leadership anchors of the store by helping lead:Outstanding customer interactions and guest recovery when neededTeam coaching, redirection, accountability, and motivation on the sales floorDaily operational flow, including opening, closing, shift transitions, and pace managementCleanliness, organization, merchandising, and visual presentation standardsProduct quality oversight across chocolates, ice cream, caramel apples, fudge, and gift itemsInventory awareness, production readiness, and restocking executionTraining reinforcement and maintaining Kilwins brand standardsLabor support, staffing coverage, and shift leadership as neededImmediate problem-solving to protect guest experience and store momentumThe Type of Leader Who Thrives HereWe are looking for someone who is:naturally high energy and quick-movingexceptionally organized and detail-consciousconfident coaching others in the momentpositive, engaging, and guest-focusedcomfortable holding standards without losing team moraleadaptable and solution-drivenhands-on and highly visiblesomeone who notices what is off and fixes it immediatelyThis role is ideal for leaders coming from:specialty retailhospitalityrestaurant front-of-houseboutique managementcustomer experience businessesfast-paced team service environmentsTransferable leadership backgrounds are strongly encouraged to apply.Why This Position MattersKilwins succeeds when the guest experience feels seamless, warm, exciting, and consistently polished even during busy rushes.That only happens when there is a strong leader on the floor who can:coach in the moment,keep the team moving,protect standards,solve issues quickly,and maintain the pace and positivity of the business.This role is central to that success.You are not simply assisting management.You are helping lead the heartbeat of the store.What We OfferCompetitive pay based on experienceLeadership growth opportunitiesEmployee discountsHands-on mentorship from senior store leadershipA highly active role with visible daily impactWe'd especially love to meet someone who:cannot stand disorganization,naturally steps in to lead,enjoys coaching and developing people,loves a beautifully maintained customer environment,and works well in fast-moving, high-interaction settings.Apply today if you are ready to help lead a store where energy, standards, teamwork, and guest experience all matter.