Responsibilities
- Lead the team that defines Terrain Cafe’s premier, brand-aligned guest experience.
- Champion the recruitment, onboarding, training, and continuous development of the Front of House hourly team.
- Mentor staff to reach peak performance and masterfully direct floor operations.
- Serve as the ultimate champion of our brand, ensuring our core values are reflected in every guest touchpoint.
- Cultivate a culture of hospitality by modeling extraordinary service standards.
- Maintain a strong, visible presence on the floor during peak hours.
- Act as the first line of defense for shift challenges, guest needs.
- Partner with the home office recruitment team to maintain optimal staffing levels.
Requirements
- 5 years restaurant management experience
- 1-2 years relevant HR, staff scheduling, or administrative experience preferred
- Experience with restaurant technical applications, including POS & OpenTable
- Experience contributing opening new restaurant location preferred
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop.
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