Assistant General Manager - The Polo Room Palm Beach

Pay: $110,000.00 - $130,000.00 per year

Job description:

Job Summary

We are seeking a dynamic and experienced Assistant General Manager (AGM) to lead our new restaurant located in Palm Beach / West Palm Beach area. The AGM will oversee daily operations, ensure exceptional customer service, and support the management team in delivering a memorable dining experience. This position is responsible for overseeing the restaurant operations focusing on staff, service standards. By ensuring positive guest experiences and positive employee morale, the position plays a key role in driving sales growth.

The ideal candidate will possess excellent people skills, a passion for culinary excellence, and the ability to manage a high-volume upscale restaurant environment.

Duties

• Maintain high standards of customer service by addressing guest concerns promptly and professionally
• Support marketing efforts to promote the restaurant's upscale dining experience
• Work closely with the management team to ensure excellent guest experience.
• Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs
• Supervise and train staff to ensure adherence to service standards, food safety, and cleanliness protocols
• Lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day.
• Perform shift opening and closing duties.
• Ensure cleanliness of restaurant bar, w/c & storage areas, and compliance with all DOH regulations.
• Assist with the maintenance and inventory of equipment including but not limited to: smallwares, paper goods & chemicals.
• Oversee POS systems such as TOAST for accurate cash handling and sales reporting
• Assist with POS System updates and maintenance – adding new menu items, adding new employees.
• Ensure compliance with health and safety regulations related to food handling and sanitation
• Implement food, beverage and service training, scheduling, and supervision of department staff in accordance with company policies and standards.

Skills

• Proven experience in food service management
• Strong leadership skills with supervising experience in hospitality or restaurant settings
• Proficiency in POS systems such as TOAST, cash handling expertise required
• Exceptional customer service skills with a focus on guest satisfaction
• Experience with staff training & development, team management, and shift supervision
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Leadership qualities that inspire teamwork and operational excellence
• Previous experience in restaurant management or assistant manager roles within the food industry is highly desirable
• Wine Certification a plus

This position offers an exciting opportunity to be part of a premier upscale restaurant concept. We seek motivated professionals committed to delivering outstanding dining experiences through exceptional leadership and operational expertise.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits

• Health insurance
• Paid time off

Work Location: In person