Assistant General Manager

Assistant General ManagerSpringer's Jewelers • Portland, Portsmouth or Bath • Full-TimeABOUT SPRINGER'S JEWELERSSpringer's Jewelers has been a trusted name in fine jewelry and timepieces since 1870. Across our coastal New England locations, we are known for exceptional craftsmanship, an extraordinary selection, and a commitment to delivering a Superior Experience Always — for our clients and for one another. Joining Springer's means becoming part of a respected, family-rooted brand where professionalism, integrity, and genuine care define how we work.ABOUT THE ROLEIf you love leading people and winning together on the sales floor, this is your role. As Assistant General Manager, you'll lead our sales team day to day — setting the pace, coaching in the moment, and making sure every client who walks through our doors experiences Springer's at its best.You'll partner side by side with the General Manager as one leadership team, turning strategy into daily action. This is a role for someone who is energized by developing people, driving performance, and executing at a high level in a luxury environment.WHAT YOU'LL DOLead the sales team every day — set the rhythm, drive momentum, and keep the floor focused on what matters most.Coach in the moment: observe, give real-time feedback, and develop the selling behaviors that build lasting client relationships.Own appointment execution and client follow-up so no opportunity is missed.Track performance daily and use what you see to direct coaching and adjust focus.Bring our luxury client experience to life through visible floor leadership and thoughtful service recovery.Hold consistent one-on-ones and development conversations that help advisors grow.Partner closely with the General Manager, presenting one clear and consistent message to the team.Keep the business running smoothly — scheduling, daily operations, and team readiness for events.WHAT YOU'LL BRINGRetail leadership experience in a luxury or high-end environment, with a record of driving results through people.A genuine passion for coaching and developing others.Comfort with sales metrics and the discipline to manage performance daily.Strong communication and presence — you set the tone for the team.Composure and sound judgment when handling client escalations.Proficiency with CRM, POS, and scheduling tools.High school diploma or equivalent required; advanced education or certifications support success in this role.WORK ENVIRONMENTFast-paced luxury showroom environment with extended periods on the sales floor.Ability to handle fine jewelry and timepieces with care and precision; occasional lifting up to 25 pounds.Flexibility to work evenings, weekends, holidays, and extended hours during peak seasons and events.HOW SUCCESS IS MEASUREDAt Springer's, every role has a clear definition of success. You'll be supported by a structured annual performance review that looks at three things together: the results you achieve (your role's key performance indicators), the core competencies you bring to your work, and how you live out our Core Values — Better Together, Make it Personal, Always Evolve, and Create with Passion. Expectations are shared openly from day one, and you'll receive regular coaching and feedback so you always know how you're doing and how to grow.WHY JOIN SPRINGER'SWe offer competitive pay and a rich benefits package, the opportunity to earn a bonus based on company-wide gross profit goals, and a share of the annual profit-sharing pool based on company performance. You'll join a supportive, growth-minded team and a respected luxury brand with more than 150 years of heritage.EQUAL OPPORTUNITYSpringer's Jewelers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.To apply, please submit your resume through our careers page or to the contact listed in this posting.PHYSICAL & WORK ENVIRONMENT REQUIREMENTSAbility to remain standing and move throughout the showroom for extended periods during business hours.Manual dexterity and visual acuity to handle and present fine jewelry, watches, and small luxury items.Ability to lift up to 25 pounds occasionally.Flexibility to work evenings, weekends, holidays, and extended hours during peak seasons and events.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.CAPABILITIES ASSOCIATED WITH SUCCESSProven retail leadership experience in a luxury or high-end environment, with a track record of driving sales through people.Genuine passion for coaching — able to give real-time feedback that changes behavior and builds confidence.Strong command of retail KPIs and the discipline to manage daily performance with data.Excellent communication and presence; able to lead a team while remaining a visible, credible partner to the General Manager.Sound judgment and composure in client escalations and fast-moving selling environments.Proficiency with CRM, POS, and scheduling systems.High school diploma or equivalent required; advanced education or certifications support success in this role.
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