Assistant General Manager OR

Job Details

Job Location: 8505 SW Tualatin Sherwood Rd - Tualatin, OR 97062

Salary Range: $55,000.00 - $72,000.00

Bench/Assistant General Manager Responsibilities

All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Bench/Assistant General Manager (AGM) Job Purpose

The Bench/Assistant General Manager assists the General Manager with overseeing the operation of the entire restaurant. Maintains a safe environment, and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift-by-shift basis, AGM specific responsibilities include:

Team

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings
• Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures
• Assists General Manager with the on-going performance management and development of assigned Department Managers

Guest

• Actively looks for and identifies techniques to attract new guests
• Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints

Quality Operations

• Facilitates and ensures adherence to new food product rollouts
• Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans
• Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons

Sales and Profits

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areas
• Assists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
• Completes all other assigned duties or tasks

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Now Hiring: Assistant Managers

Our Assistant Managers are key players on the leadership team, supporting the General Manager and helping run the playbook every shift. From the floor to the kitchen to the bar—you’re in the action, making sure everything runs smoothly and every guest leaves a winner.

What You’ll Do

• Support and inspire Team Members to deliver top-tier service and unforgettable fan experiences
• Assist in coaching, training, and developing the team—helping build an all-star lineup
• Help execute daily operations, ensuring quality, speed, and accuracy across all areas
• Step in where needed—front of house, back of house, bar, or takeout—to keep things running strong
• Help maintain a clean, safe, and compliant environment
• Support promotions, local marketing efforts, and in-store fan engagement

What You’ll Bring

• You know the game. Understanding of restaurant operations, food safety, and responsible alcohol service preferred
• Experience counts. High school diploma (or equivalent) required; 1–3 years of restaurant or leadership experience preferred
• Team-first mindset. You enjoy supporting teams, building culture, and leading by example
• High energy. You thrive in a fast-paced environment and bring hustle and positivity to every shift

Benefits

Perks include:

• Competitive pay
• Same-day pay options
• Manager Bonus Potential
• Flexible scheduling
• Team Member discounts
• Fun, team-oriented atmosphere
• Opportunities for growth and development

Full-Time Employees – Compensation & Benefits

• Paid Time Off (PTO): Accruals are based on role classification and years of service
• Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked (up to 40 hours per year)
• Paid Leave Oregon (PLO): Participation in the state-mandated wage-replacement program for family, medical, or safe leave
• Health & Wellness: Eligible for group medical, dental, and vision insurance the 1st of the month following 60 days of employment
• Retirement: Eligible to participate in the company 401(k) retirement plan
• Holidays: 7 paid holidays for exempt management
• Other Benefits: Includes jury duty pay, bereavement leave, and Oregon Military Family Leave (for those averaging 20+ hours/week)
• Employee Perks: Eligibility for food and beverage discounts per company policy

Part-Time/Variable Employees – Compensation & Benefits

• Paid Time Off (PTO): Accruals are based on role classification and years of service
• Retirement: Eligible to participate in the company 401(k) retirement plan
• Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked
• Paid Leave Oregon (PLO): Access to state-mandated paid leave (eligibility requires earning at least $1,000 in the prior year)
• Employee Perks: Eligibility for food and beverage discounts per company policy
• Oregon Military Family Leave: Eligible for up to 14 days of unpaid leave per deployment if working an average of 20+ hours per week