Assistant General Manager - High End Gelato Shop - SANTANA ROW - SAN JOSE - New Store Opening!

Assistant General Manager - High End Gelato Shop - SANTANA ROW - SAN JOSE - New Store Opening!

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This role is provided by Bacio di Latte US. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$27.00/hr - $31.00/hr

Manager of Training & Recruitment @ Bacio di Latte | Positivity Surger⚡️ | “Let no one ever come to you without leaving better and happier” | Do You…

Bacio di Latte, a High End Gelato Shop, is Expanding! We are seeking an Exceptional Assistant General Manager for our NEW SANTANA ROW SAN JOSE location!

We are looking for an exceptional AGM to foster dynamic team culture and delight and inspire our guests at our BEAUTIFUL NEW SANTANA ROW Location!

Bacio di Latte is a family owned, high-end experience gelato shop, making fresh authentic Italian gelato in house daily . Our gelato reflects the passion and care that we take in making the best product possible coupled with our exceptional service creating a memorable and impactful experience for our guests. An international gelato company, established in 2011, Bacio di Latte operates over 215+ locations in Brazil, and 18 locations throughout Southern California, with 15 planned for 2025. We are thrilled to be coming to the Bay Area!

We are looking for an exceptional Assistant General Manager for our NEW SANTANA ROW Shop! The ideal candidate brings 1+ year Management experience in the food & beverage industry, ideally in the QSR or Fast Casual Space, with exceptional hospitality and team leadership and coaching skills. We’re growing rapidly and looking for an AGM who is a strong, collaborative leader with a passion for building a welcoming environment and delivering outstanding hospitality — this is a high-impact role at a high visibility location with MAJOR growth potential.

What You'll Be Doing:

Operations

• FOH - Ensure the team executes the best quality customer service experience; transporting our customers with a warm and distinct (inviting) atmosphere that entices all the senses; working with our FOH team
• BOH - Understand and maintain the highest standards of gelato quality working with our BOH team
• Uphold CA Food Safety standards
• Control purchases and stock; conduct inventory count
• Hit monthly KPIs and invigorate the team to achieve set goals

Leadership

• Nurture the team with attention and training to maintain high performance standards and ignite sense of ownership
• Create a positive work environment with camaraderie and focus, ready for anything!
• Strong leadership to drive the team and achieve results
• Train and coach new hires using provided Bacio tools
• Comprehend and act to accomplish KPI goals for monthly results
• Process invoices from suppliers
• Ensure payroll hours are properly clocked and proper breaks are given
• Create a healthy relationship with our vendors, accountants, and administrative personnel

What You Bring:

• 1+ years Food & Beverage Management experience - preferably in the QSR space
• Strong leadership abilities to coach and motivate team
• Excellent customer service and guest relations skills
• Strong, clear and effective communicator
• Positive and upbeat energy that drives a positive and fun company culture
• A love for Gelato!

What We Offer:

• Opportunity to be part of the incredible growth of an iconic Italian gelato brand
• In depth training on all things Bacio di Latte
• Great company culture that fosters a friendly, collaborative and dynamic work environment
• Growth opportunities - we are expanding rapidly!

If you have 1+ years F&B Management experience, are an energetic and positive leader who thrives in a fast paced and fun environment, with a passion for customer excellence and are eager to learn and grow, this is a great role for you! Passion for gelato is a plus!

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Management

Industry: Food and Beverage Services and Hospitality

Medical insurance

Vision insurance