Assistant General Manager - Hampton Inn St. Ignace Lakefront Mackinac

Assistant General Manager - Hampton Inn St. Ignace Lakefront Mackinac

About this position

Reports To: General Manager Department: Operations / Guest Services

Status: Salaried or Hourly, Exempt or Non-Exempt (Based on Property)

Position Summary

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations in a limited-service hotel environment. This role assists in managing guest services, staff performance, financial controls, and brand compliance while ensuring a high level of guest satisfaction and adherence to company policies and brand standards.

Primary Responsibilities

• Assist the General Manager with daily hotel operations and overall property performance.
• Provide leadership and supervision to front desk, housekeeping, and other operational departments.
• Ensure compliance with hotel brand standards, policies, and procedures.
• Support scheduling, staffing, training, and performance management of hotel team members.
• Monitor labor costs and operational expenses to align with budget expectations.
• Assist with guest service recovery and resolution of guest concerns.
• Oversee front desk operations including check-in, check-out, and audit support as needed.
• Conduct inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
• Assist with inventory management and ordering of supplies.
• Support safety, security, and emergency procedures.
• Complete administrative duties, reports, and assigned projects as directed.
• Act as Manager on Duty (MOD) in the absence of the General Manager.

Guest Experience Expectations

• Deliver a consistent, welcoming guest experience reflective of hotel brand standards.
• Support team members in providing friendly, efficient, and professional service.
• Ensure guest concerns are addressed promptly and effectively.

Qualifications & Requirements

• Prior hotel management or supervisory experience preferred; limited-service hotel experience a plus.
• Strong leadership, communication, and organizational skills.
• Working knowledge of hotel operations including front desk, housekeeping, and basic maintenance.
• Basic financial, budgeting, and labor management knowledge.
• Ability to work flexible hours including weekends, holidays, and evenings as required.
• Ability to stand for extended periods and perform operational tasks as needed.

Physical & Work Environment

• Standing, walking, and moving throughout the hotel for extended periods.
• Indoor hotel environment with moderate noise levels.
• Occasional lifting of supplies or equipment.

Professional Standards

• Maintain a professional appearance in accordance with hotel grooming and uniform standards.
• Demonstrate leadership, accountability, and professionalism.
• Uphold company values and contribute to a positive and respectful work environment.