Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Assistant General Manager is a brand ambassador of Elevate Entertainment Group’s dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for supporting the venue’s General Manager in the day-to-day operations. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.
Responsibilities include but are not limited to:
- Trains, coaches and develops cast members in their specific job functions
- Interviews, hires and evaluates cast members
- Prepares administrative reports and special reports for senior management/corporate office
- Responsible and accountable for cash handling procedures and policies to avoid discrepancies
- Inspects building (including parking lot and lawn), and equipment conditions
- Initiates repair and maintenance on building, property and equipment according to company policy
- Organizes and conducts team meetings and training sessions
- Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
- Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents
- Ensuring team members meet Elevate Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
- Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
- Performs other related duties as necessary or assigned
Skills + Abilities included but are not limited to:
- Proven leadership and motivational skills
- Strong written and verbal communication skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high-performance standards
Education + Experience + Requirements:
- Bachelor’s Degree in hospitality, management or related field preferred
- Minimum 3 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
- Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
- Proven track record of operational excellence
- Required state alcohol-server and Manager ServSafe Certification required
- Availability to work during holidays, nights, and weekends with increased hours during peak times
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs