Assistant General Manager

Job Description: Assistant General Manager

Position Classification: Full-Time / Exempt

Reports To: General Manager

Position Summary

The Assistant General Manager (AGM) supports the General Manager in all aspects of restaurant operations, ensuring excellence in guest service, team leadership, and financial performance. The AGM acts as a hands-on leader in both Front of House (FOH) and Back of House (BOH), stepping in to manage daily operations, coach team members, and uphold Walk-On’s standards.

Key Responsibilities

Guest Experience & Operational Excellence

• Assist in ensuring a consistent, high-quality guest experience aligned with Walk-On’s standards.
• Oversee daily restaurant operations, including FOH and BOH, to maintain Quality, Service, and Cleanliness (QSC).
• Resolve guest concerns promptly and professionally.
• Support marketing, promotions, and community engagement initiatives.

Team Leadership & Development

• Coach, mentor, and develop team members to achieve performance goals.
• Assist in recruiting, training, and evaluating staff.
• Foster a positive, team-oriented environment that reflects the Walk-On’s culture.

Financial & Business Management

• Monitor labor, food, and operational costs to support profitability targets.
• Assist in creating schedules, managing inventory, and maintaining operational efficiency.
• Collaborate with the GM on business plans and performance goals.

Compliance & Safety

• Ensure adherence to federal, state, and local labor, health, and safety regulations.
• Follow company policies and procedures for cash handling, food safety, and equipment maintenance.

Requirements

• Minimum 2 years of management experience in a full-service, high-volume restaurant.
• Proven leadership, communication, and problem-solving skills.
• Ability to work nights, weekends, and holidays as needed.
• Must be able to lift up to 50 lbs and stand for extended periods.

The Walk-On’s Way

Our Assistant General Managers lead with energy, accountability, and heart, supporting the team to deliver outstanding food, service, and hospitality in every shift.

Equal Employment Opportunity (EEO)

Walk-On’s Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs.