Assistant General ManagerFor almost 30 years, One Off Hospitality has developed and operated some of Chicago's most beloved places to eat and drink. More importantly, we're a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.Reports To: General ManagerLocation: The PublicanPosition Summary: Assistant General Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.
Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.Essential Duties & ResponsibilitiesThe essential functions include, but are not limited to the following:Maintains a cheerful, courteous disposition and a neat, clean and professional imagePromotes cooperative effort, team spirit and good morale among employeesThorough understanding of all FOH hourly roles and duties and willingness to assist in the event of absence or increased volumeUnderstanding and upholding existing policies and systems as pertains to both office duties and guest serviceHigh level attention to detail in all aspects of workMaintains up-to-date knowledge of all food and beverage items on menu and trains the staff on the sameSupervises staff during, before, and after service to ensure high levels of guest satisfaction and that all standards of cleanliness and quality are being upheldParticipates in daily inspections and periodic audits to check safety of equipmentCollaborates with GM, marketing, and social media teams on ideas for promotions and advertisingPrioritizes excellent guest service including personally greeting guests and touching tables during serviceEnhances and strengthens guest relationships, both established and newResolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)Has a strong understanding of company background, core values and philosophyMust be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishAdheres to all company safety and sanitation policies and proceduresMinimum Qualifications (Education, Experience, Skills)High School Diploma or GED graduateServSafe and BASSET Certification requiredOpen availabilityAbility to handle stress under pressureWillingness to maintain a clean, healthy, and safe working environmentAbility to coordinate multiple activities with attention to detailAbility to work independently with minimal supervisionFamiliarity with 7 Shifts, Tock and/or Toast a plusA strong bar background a plus, especially experience with ordering, menu development, and inventory managementPhysical Demands and Work EnvironmentAbility to be flexible with job demands and open minded when being asked to complete tasksAbility to operate and use all equipment necessary to run the restaurantAbility to move or handle equipment throughout the restaurant generally weighing 0-50 poundsAbility to work varied hours/days as business dictatesAbility to stand for up to 8-10 hours a dayOne Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.