Assistant General Manager (Bilingual Preferred)

Assistant General Manager (Bilingual Preferred)We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you're looking for more than just a job, a long-term career with growth, stability, and a great culture, we'd love to meet you.What We Offer:$5,000 Sign-On Bonus/Relocation Assistance100% Employer-paid medical coverage (employee-only)401(k) with company matchEmployer HSA contributionsGenerous holiday scheduleCareer growth and advancement opportunitiesA collaborative, high-performing, and supportive cultureWhat You Will Do:Hotel Operations & LeadershipSupport and oversee daily hotel operations across front desk, housekeeping, guest services, leasing support (if applicable), and operational departmentsAssist the General Manager with implementing operational policies, service standards, and performance expectationsServe as acting operational leader in the absence of the General ManagerPromote accountability, professionalism, and service excellence across all departmentsGuest & Resident ExperienceMaintain a hospitality-driven environment focused on exceptional guest and resident experiencesRespond to escalated concerns and service recovery situations with professionalism, urgency, and sound judgmentSupport a culture of responsive, friendly, and solution-oriented customer serviceEnsure operational teams consistently meet presentation and service expectationsFinancial & Administrative OversightRecruit, interview, onboard, train, and support team members across operational departmentsProvide coaching, feedback, and ongoing performance developmentSupport scheduling, staffing coordination, and operational coverage needsPromote a collaborative and high-performing workplace cultureTeam Leadership & Staff DevelopmentSupport financial operations including deposits, reporting, lease administration, delinquency tracking, and operational documentationAssist with monthly closeout procedures and operational record accuracySupport occupancy, leasing, and renewal efforts where applicableMonitor operational efficiency and support profitability goals through effective decision-makingMaintain curb appeal, show units, and tour pathsOperational Quality & ComplianceEnsure compliance with company policies, operational procedures, and applicable safety regulationsOversee quality assurance efforts across housekeeping, maintenance coordination, and guest-facing operationsMonitor operational workflows and identify opportunities for improvementMaintain organization, accuracy, and accountability across operational systems and documentationCommunication & Problem SolvingProvide clear direction and communication to associates and leadership teamsHandle operational challenges calmly and effectively in fast-paced environmentsSupport service recovery efforts and operational issue resolutionAssist with special projects and additional operational responsibilities as assignedWhat Success Looks Like:Maintains efficient and high-performing hotel operationsSupports strong guest satisfaction and service quality scoresProvides effective leadership, coaching, and team accountabilityEnsures operational consistency and compliance with company standardsSupports occupancy, profitability, and operational performance goalsMaintains organized systems, accurate reporting, and strong communicationResponds effectively to operational challenges and guest concernsGrow With Us:This role serves as a key leadership position within hospitality operations: General Manager Senior LeadershipAdvancement is based on leadership performance, operational execution, business needs, and professional growth.What You Will Bring:Strong hospitality leadership and operational management skillsExcellent customer service and service recovery abilitiesStrong communication, organization, and problem-solving skillsAbility to lead teams in a fast-paced environmentFinancial awareness and operational decision-making abilityProfessional judgment and accountabilityStrong attention to detail and operational consistencyAbility to motivate, coach, and develop associatesBilingual English/Spanish communication skills preferredQualifications:High School Diploma or GEDLeasing or property management experience preferred4–5 years of hotel or hospitality experience preferredAt least 3 years of supervisory or management experience preferredExperience with hospitality operations, guest services, and team leadership requiredBasic understanding of business operations and financial principlesAbility to read and understand financial statements preferredHigh School Diploma or GED requiredBilingual English/Spanish preferredReady to build your career with a company that values stability, growth, and people?

Apply today and join a team where you can make a real impact.