Assistant Front Office Manager

About Nine Orchard

Nine Orchard Hotel is a luxury hotel located on Manhattan’s Lower East Side, blending historic architecture with thoughtful design, warm hospitality, and a strong sense of place. As part of the McGuire Moorman Lambert Hospitality (MML) family, Nine Orchard reflects a people-first culture grounded in excellence, creativity, and genuine care for both guests and team members.

About MML Hospitality

McGuire Moorman Lambert Hospitality creates some of the world’s most memorable hospitality experiences—where food, design, service, and storytelling come together seamlessly. As the company continues to grow, MML is expanding its portfolio of hotels, restaurants, and lifestyle concepts nationwide.

About the Role

Nine Orchard Hotel is seeking an Assistant Front Office Manager who is as comfortable engaging with guests as they are supporting operations behind the desk.

This role is for someone who genuinely enjoys people—someone who notices details, remembers preferences, and takes pride in creating a welcoming, thoughtful experience from the moment a guest arrives.

You will partner closely with the Front Office Manager to lead the front office team, support daily operations, and ensure the front of house remains calm, attentive, and well-run at all times.

What You’ll Be Responsible For

Guest Experience

• Be a visible and welcoming presence in the lobby, engaging with guests in a natural, approachable way

• Set the tone for warm, personalized service through your own interactions

• Step in during peak moments to support the team and ensure guests feel well taken care of

• Handle guest concerns with care, confidence, and a solutions-oriented mindset

• Pay attention to the small details that elevate a stay from good to memorable

Operations

• Support the day-to-day flow of the front office, including arrivals, departures, and guest requests

• Ensure reservations, room assignments, and billing are handled accurately and thoughtfully

• Partner closely with Housekeeping and Engineering to ensure rooms are ready and expectations are met

• Maintain a steady, organized environment even during high-volume periods

Team Leadership

• Support hiring, onboarding, and training of front office team members

• Provide real-time coaching and feedback to build confidence and consistency

• Lead by example; approachable, supportive, and accountable

• Contribute to a positive, collaborative, and guest-focused team culture

Financial & Administrative

• Assist with scheduling, payroll, and labor management

• Review daily reports and arrivals to help the team prepare for the day ahead

• Support efforts to improve guest satisfaction and overall operational flow

• Ensure adherence to hotel standards and procedures

What We’re Looking For

• 2–4 years of front office or hotel operations experience, ideally in a boutique or luxury setting

• Prior experience leading or supporting a team

• Strong communication skills and a natural ability to connect with people

• Calm, steady presence, especially in busy or high-pressure moments

• Detail-oriented, organized, and able to manage multiple priorities

• Flexible schedule, including nights, weekends, and holidays

• Additional Experience (Nice to Have)

• Familiarity with hotel systems (Opera or similar)

• Multilingual abilities

• Strong judgment and problem-solving skills

What Sets You Apart

• You enjoy being around people and making them feel comfortable

• You notice what others might miss and act on it

• You take pride in creating a welcoming, well-run environment

• You bring a sense of ease and confidence to both guests and your team

What We Offer

• Competitive salary + bonus potential

• Comprehensive benefits (Medical, Dental, Vision, Life, Disability )

• Paid Time Off + Parental Leave

• Retirement benefits

• Employee discounts

• Relocation assistance (if applicable)

If an offer is accepted for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information.

By applying for this position, you acknowledge and agree to the background check process as a condition of employment. MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity and for selection decisions based on job-related factors, merit, and business needs.