Assistant Front Office ManagerWe are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.Essential Functions & ResponsibilitiesGreet every guest with a smile and maintain eye contactMust be courteous and gracious, maintaining a professional demeanor at all timesMaintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when workingEstablish and maintain good communications and team work with fellow colleagues and other departments within the hotelSupervises daily front office functions to ensure courteous and professional guest service levelsResolve guest complaints in a satisfactory mannerCoordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programsAssist in scheduling front office staff appropriate to forecasted business levels, when neededFollow up with front office staff on daily shift and individual dutiesProvide verbal instruction and guidance compliant with the company's policies and standardsSupport and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handlingResponsible for maintaining front office/lobby appearance while on dutyMaintain proper collateral and supply inventory to support all appropriate front office activitiesCoordinate relocation of guests when necessaryMaintain proper operation of all aspects of our Property Management SystemUnderstand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergencyParticipate in scheduled departmental and administrative meetings as requestedPlay an active role in recruitment, interviews, onboarding and trainingPlay an active role in your department's development and engagementAdhere to all standards of operations, policies and procedures, manuals, memos and verbal instructionsBe familiar with all safety and emergency procedures including OSHA requirementsAttend relevant meetingsKnowledge, Requirements and SkillsHigh School diploma or general education degree (GED)Three (3) years related experience in hospitality or service industry preferredStrong communication skillsCollaborative spiritEthical ConductComputer Proficiency: Microsoft Office, Opera PMSPositive AttitudeEye for DetailProblem solving abilities/ability to multi-taskWorking Conditions/Environment1.
The noise level in the work environment is usually moderate 2. The person having this responsibility may have to lift up to 50lbs on an occasional basis 3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for three (3) hours per day.
4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position 5. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functionsCompensation & BenefitsWe offer competitive wages and benefits while fostering diverse and inclusive work experience.Benefit Summary:Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire dateEmployee Assistance Program401(k)- company matches 50 cents on the dollar up to the lesser of 3% of annual salary or $3,000Pet InsurancePaid time off10 HolidaysComplimentary Daily MealsCompensation: $57,000.00 - $60,000.00 per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.