Assistant Credit Manager

Assistant Credit Manager (ON-SITE)

Build Your Career with Ashley

At Ashley, inspiring the love of home is at the heart of everything we do. As one of the world’s leading home furnishings manufacturers, we combine innovation, operational excellence, and a growth mindset to create exceptional experiences for our customers and team members.

We believe great careers are built through meaningful challenges, continuous learning, and the opportunity to make an impact. If you are ready to grow your career and help improve the way we work, Ashley is the place to build it.

Current Ashley employees should apply through the internal job board in UKG.

Position Overview

The Assistant Credit Manager supports the Corporate Credit Manager in driving credit, collections, deductions, and accounts receivable performance across Ashley locations.

In this senior individual contributor role, you will manage an assigned portfolio, monitor credit exposure and aging, resolve complex deductions and payment issues, and serve as an escalation resource for Credit Specialists and business partners.

Success in this role requires a strong understanding of commercial credit and collections, analytical problem-solving, and the ability to partner across Sales, Operations, Customer Service, and Finance to improve cash flow, reduce past-due balances, and maintain healthy customer accounts.

What You'll Do

Credit & Collections

• Manage credit and collection activity for an assigned customer portfolio or territory.
• Monitor AR aging, past-due balances, payment trends, credit exposure, and account risk.
• Drive collection strategies to improve payment performance and reduce delinquency.
• Review customer creditworthiness and recommend appropriate credit limits and terms.
• Identify high-risk accounts and escalate potential bad-debt exposure.
• Support bad-debt reserve and write-off recommendations in accordance with company policy.

Deductions & Account Resolution

• Investigate and resolve deductions, short payments, returns, allowances, chargebacks, and other account discrepancies.
• Perform account reconciliations and root-cause analysis to identify issues impacting payment.
• Partner with customers and internal teams to resolve disputes and remove barriers to collection.
• Identify recurring deduction trends and recommend preventative solutions.

Business Partnership & Escalation

• Serve as an escalation point for complex credit, collection, deduction, and customer account issues.
• Partner with Sales, Operations, Customer Service, Finance, and Credit teams to drive timely resolution.
• Provide guidance and support to Credit Specialists on complex accounts and collection issues.
• Communicate significant credit risks and outstanding issues to the Corporate Credit Manager.

Performance & Continuous Improvement

• Monitor key receivables metrics such as aging, past-due percentage, deductions, bad debt, and DSO.
• Analyze portfolio trends and recommend actions that improve cash flow and AR performance.
• Conduct periodic account and process audits to ensure compliance with credit policies and standard operating procedures.
• Support continuous improvement initiatives designed to strengthen controls, improve accuracy, and streamline credit and collection processes.

What You'll Bring

• Bachelor’s degree in Finance, Accounting, Business, or a related field preferred; equivalent relevant experience considered.
• 3+ years of progressive experience in commercial credit, collections, accounts receivable, or deductions management.
• Experience managing a high-volume or complex B2B accounts receivable portfolio.
• Strong knowledge of credit analysis, collections strategies, account reconciliation, aging, and credit risk.
• Experience researching and resolving deductions, disputes, chargebacks, returns, or short payments.
• Strong analytical skills with the ability to identify trends, determine root causes, and drive issues through resolution.
• Experience working cross-functionally with Sales, Customer Service, Operations, and Finance.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Strong communication, organization, negotiation, and problem-solving skills.

Preferred Qualifications

• Experience in a large, multi-location, manufacturing, retail, distribution, or consumer products organization.
• Experience with commercial/B2B credit and large customer portfolios.
• Advanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, and data analysis.
• Experience with credit, collections, or AR automation platforms such as HighRadius, Billtrust, D&B, Experian, SAP, Oracle, or similar systems.