Assistant Branch ManagerBuilding a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our culture is about our people, the ones in our communities and the ones that work with us.Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself.
Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.The Assistant Branch Manager is the right-hand person who helps the Branch Manager run a branch. You'll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability.
This is a very important job that is key to the branch's success.You'll help the Branch Manager monitor sales results of individuals as well as the branch as a whole. You'll be hands on and step in to provide coaching and assistance whenever it's needed. You'll be a coach, leader, mentor and an indispensable ally all rolled into one. You'll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.Work Schedule:Monday - Friday 8:15am-5:15pm, Saturday 8:45am-12:15pmEssential Functions:Manage day-to-day branch activities including operations, administration and providing directions to branch staffAssist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and moreObserve and coach sales staff to improve quality and experience of customer interactionsMonitor results, develop and implement efforts to assure that expectations and goals are metMeet sales goals and assigned business development responsibilitiesLead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needsPerform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as requiredCommunicate decisions, priorities and relevant information to team members effectivelySupport budget management, planning and expenditurePerform other duties as assignedKnowledge Skills & Abilities Required:Strong knowledge of retail banking, including knowledge of best practicesStrong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problemsAbility to drive results and balance management of organizational risk and meeting goals of the businessStrong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goalsOutstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writingAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel and OutlookEducation & Experience:High School diploma required.
Associate Degree preferred, or an equivalent combination of education and experience required3+ years leadership/supervisory experience required1+ year experience in financial services industry and working knowledge of retail products and services and bank operations requiredFor this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.Location: 4100 Rusty Road, St. Louis, Missouri 63128Time Type: Full time