Asset Recovery Specialist

SWBC is seeking a talented individual to assist in the sale of recovered vehicles to offset losses and assist clients in recovering their collateral.

Responsibilities

• Ensures that vehicles delivered to auctions nationwide are correctly stocked as SWBC units; requests condition reports from auction and entered into the claim diary; prints vehicle values and any damages are reviewed with the supervisor; requests is made to the auction and followed closely until the vehicle is ready for sale if any reconditioning is approved; provides the auction with required title documents and supervises floor pricing to set for sale; and forwards any auction bids directly to supervisor for counter, decline, or sale approval.
• Verifies all title documents and DMV processes; submits title packets to the particular DMV or title vendor for lien perfection; and informs both the Claims and Asset Recovery Departments of any changes to titling laws that will affect lien perfection.
• Ensures titles, current inventory, sold vehicles, complete/dormant files, paid claim files, and stored files are correctly listed in the Asset Recovery Logs.
• Processes reassignments to our vendors by providing all required documents.
• Maintains frequent contact with vendors and repossession agents to ensure recovered vehicles are delivered to auction in a timely manner.
• Enters updates from vendors into our history and provides clients with their weekly updates.
• Contacts tow facilities and law enforcement offices to provide documents and payment information needed for release of impounded units; schedules pick‑up and delivery to auction through independent repossession agents.
• Reviews all vendor invoices for accuracy before submitting to supervisor for payment approval.
• Reviews all documents provided by clients for Skip Assignments.
• Prepares Letters of Intent and Guarantee of Title for supervisor review at the time of repossessions; inventories completed files for secure storage and orders any needed files from storage; develops supply request for approval.
• Ensures reports associated with assignments, repossessions, titles and sales are maintained.

Qualifications

• High School Diploma or equivalency.
• At least one (1) year of customer service, collections, auto remarketing or related experience.
• Working knowledge of current office related computer programs to include MS Word and Excel.
• Excellent interpersonal, organizational, and telephone etiquette skills.
• Strong workflow and communication skills, both in written and verbal.
• Able to type a minimum of 60 wpm accurately.
• Able to sit for long periods of time while processing recovered vehicle information.
• Able to stand, stoop, and kneel for long periods of time while filing and maintaining inventory.
• Able to lift and carry 10-20lbs of documents and other records as needed.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program *Based upon employee eligibility

Additional Information

SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.